Jim Ellis Audi Atlanta, the top Audi Dealership in town and the #1 CPO Dealership in the nation, is seeking a full time Automotive Service Coordinator to join our growing Business Development Center (BDC). The ideal candidate will be self-motivated, energetic, and clever. We are looking for a very detail oriented multi-tasker with first class customer service skills. This is a high volume position.

The BDC Service Coordinator responsibilities include:

Respond to incoming calls to generate appointments for our Service Department

Make 100+ outbound follow-up calls daily to sell service appointments, confirm appointments and reschedule no-shows for our Service Department
Enter service appointments into scheduling system
Learn and have full knowledge of Audi brand products and services
Provide the highest degree of customer satisfaction

The BDC Service Coordinator qualifications include:

Superior verbal communication skills

Strong focus on providing first class customer service
Ability to work independently and as part of a team
Strong organizational and time management skills
Must be available to work some evenings and some Saturdays
BDC, automotive service, or telemarketing experience is a required

This position offers a competitive salary and benefits package including 401k. Background check & drug test are required for employment. Please reply via email only with your resume to ericad@jimellis.com.

Jim Ellis Audi Atlanta, the top Audi Dealership in the area and the #1 Certified Pre Owned Audi Dealership in the nation, is seeking experienced full time Audi Technicians to join our award winning Service Team.  

Desired Qualifications:

3 -5 years European Highline mechanical experience

Current ASE Master Certification

High CSI is a must

Fix Right First Time focused    

Ability to apply logical thinking and decision making based on procedures and guidelines supplied in the various task assignments

Flexibility to perform numerous tasks as requested

Basic computer skills

All applicants must be able to pass pre-employment testing including background check, Driving Record check, drug test, and possess a valid driver license

Responsibilities include:

Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards

Diagnose cause of any malfunction and perform repair

Ability to handle a busy work environment

Communicate with parts department to obtain needed parts

Document work performed

Attend factory-sponsored training classes

Keep abreast of factory technical bulletins

Follow all company safety policies and procedures

Candidates may be eligible for signing bonus or moving allowance depending on experience.

Please send your resume to jerryk@jimellis.com.  No drop ins or phone calls, please.