Jim Ellis Audi Atlanta

"...worked creatively to get the 2 cars that my wife and I wanted!"

I cannot say enough good things about your Audi sales, management and F&I team, especially Jeremy McLean.  Jeremy worked creatively to get the 2 cars that my wife and I wanted.  He negotiated a hard to find A4 Cab away from an out of state dealer's inventory at the port, and found an A6 equipped exactly the way my wife wanted it (no easy task), on the West coast.  He then put a package together that was an acceptable price point. Tracie Dean and Rob Waggoner gave Jeremy all the support and concessions that he needed to close the deal.  During some pretty challenging economic times, you clearly have a team that understands how to ensure that customers feel good about spending money.  Thank you and continued good selling!!

Marc Brown,

"....True assets to Jim Ellis"

Everyone was wonderful. Ken Stamps , Rachael Durham , Paul Johnson and all the guys in the service area are courteous and friendly. They're professional and dependable, true assets to Jim Ellis Audi. I live in Athens, so it's quite a drive for me, but it's worth it! I love my Q7(I bought it there in 2007) and have always enjoyed bringing it to the dealership and attribute much of that to the great staff!!

Melissa Geer,

"........Great Communication"

As always, I received phone calls throughout the day with updates on the service. Great communication!Every time people ask if I like my car (2006 A4), I say it's great, but the best part of owning it is the incredible service you guys perform.Thanks for the 2009 A4 loaner. I guess I lucked out this time, but driving the nicer version of my car has definitely got me thinking that when my current car eventually dies, I'll probably be buying another audi

Tim Kenah,

".....Thanks for the great service"

Mr. Ellis We have been a customer of Jim Ellis for over 14 years and would not go anywhere else to service or buy our Audis. Chris has become our service person. He is very personable and tries very hard. I enjoy working with him. All I can say is that everyone from Eric and Paul in car loaner to the women at the check-out desk are all a delight to work with.Overall, as usual a good experience. Chris is the best and always accommodates me. The loaner car folks who all know me by name are great and always know that I do not want to deal with Enterprise and will have a car for me. They were great when my husband's Audi had to be towed and they came up with an Audi for us. Thanks for your great service. I do miss Kevin Connors, as he always went out of his way for us and made it his business to chat. Whenever Lee works on our car, I know that it will be done right. He also is great. I guess I have accolades for everyone.

Carol and Dan Harless,

".....From day one the service and support has been excellent"

"I bought my first Audi in December 2003 at Jim Ellis. I am on #2. From day one the service and support has been excellent. What strikes me the most after 6 years is that I see the same familiar faces when I walk in the door, and they know my name. The fact that your staff does not turn over every 6 months says a lot about the Jim Ellis organization. Chris and Rick have treated me like family over the years -- through the good times and through the hard times. Last year I spent about $1500 in repairs and maintenance on my car. It is hard times now, and I dont have that kind of money. Rick realized that this past week and did what needed to be done. When the hard times are behind us, you can be assured that I will trade up -- and it will be with Jim Ellis. I just wish my bank had the same ethic about how to treat their customers."

Rebecca Wellborn,

"......I love the level of respect and care that is extended by your team"

I purchased my vehicle from your dealership about 2 years ago. Throughout that time Rick has always taken care of my service related needs and questions. Audi pretty much sells itself, but what makes your dealership special is the people you have staffed in that particular department. Rick, Chris, Mike, and the young ladies at the checkout have always been kind and courteous. To be completely honest if I were to buy a new vehcile it would most defintely be from your dealership simply because I love the level of respect and care that is extended by your team. Throughout my dealings with Rick I honestly cannot say that there is any need or room for improvement. He has always been a pleasure to deal with and has always taken care of my car perfectly!! Thank you

Mustafa Mufti,

"......Extremely pleased with the customer service post sales"

We had a late pickup (near closing time) of our vehicle as it was delivered from out of state, however Luka stayed well after closing to show us all the features of our Q5 in depth (spent almost an hour teaching us all the different buttons and voice commands), especially the MMI technology and for that we are very thankful as it has been alot easier using the system than having to thumb through the owners manual and reference guide. For that I was extremely pleased with the customer service post sales. We are happy with our Q5 as it is an amazing SUV.

Anish Parekh,

"....Really set the bar high for other dealerships"

  I have been offered exceptional service time and time again from your team. People often say that going to a dealership for service/ car issues is a nightmare. Actually speaking of which I own two cars, and I did buy my second car, infinity Ex, from reputed infinity dealership in South Atlanta, the experience right from the beginning at that dealership has been a nightmare, from purchase to services. Jim Ellis has been splendid with their efforts to keep me coming back again and again even though I have Gwinnett Audi closer then Jim Ellis at Peachtree industrial. My car is a wonder in itself but the place where it was bought from and is taken care of makes it a sweeter deal. I would specially like to thank Mike Kulig in your team, who I have worked with several times, and who has never failed to be prompt, courteous and exceptional in his services. I guess Jim Ellis, is proving that owning an Audi does not mean spending all your time at the dealership and having stressful ownership experience. Not to mention I have my eyes set on the loaded loaner I drove this time while my car was in there. I will be back soon for a purchase hopefully. Please forward my appreciation to your entire team at Jim Ellis including the sales and business team. You guys really set the bar high for other dealerships !

Vignesh Rama,

".....Staff is very professional and efficient"

All of your staff is very professional and efficient. It took only minutes to both drop off and pick up my car. Your staff made sure I knew how to operate the keyless ignition in the loaner car (easy enough to do once someone shows you!). The car was clean and looking like new when I got it back, and the topped off tank of gas was a very pleasant surprise! Your entire staff gets an A+.

Mark Sims,

".....Asset to the organization and represents Jim Ellis well"

This is the 6th audi I have bought from Jim Ellis. Patrick is the consummate professional. He does a great job of explaining the benefits of the car, keeping in touch during the ordering process and following up. He is an asset to the organization and represents Jim Ellis and the Audi brand well.

Rodney Reed,

"....That is the reason a customer comes back"

I had a problem with my car. I had to pick up a very important client at the airport that afternoon. Chris and your service group took care of me as usual. While waiting, I said hello to Luka. I mentioned why I was at the dealership and he offered right away to get me in a car to pick up my clients. I let him know that the service department was on top of it. That is the way to treat customers. That is the reason a customer comes back. I love my A8,

Steve Bromley,

"....Made the purchase of my vehicle a pleasant experience"

"The sales team, manager and everyone I spoke to were knowledgeable and knew their stuff. If it wasn't for them ... I probably would not be owning an Audi today. Only feedback I have is that they were Excellent and would buy other cars from Jim Ellis ... not just an Audi.Debbie Graber, Bryan Goff and all the people I met with were respectful and made the purchase of my vehicle a pleasant and satisfying experience"

 

Jason Molfetas,

".....This was one of the easiest transactions I've had"

"This was one of the easiest transactions I've had. Jeremy and I discussed ordering a vehicle to coincide with the expiration of my Premier Purchase on my previous Audi. The car came in on Friday night, and I picked it up on Saturday. The car looked perfect upon my arrival, and Jeremy and Rob Waggoner made the process very fast and efficient. After a couple of deals with another dealer, it was a pleasure to once again do business with Jim Ellils."

John Wright,

".....I love the folks at Jim Ellis"

"Mike was great! I was there for a recall on parts & waited to have the service done. Mike kept me informed, was attentive to detail...And having my car returned to me freshly washed after servicing is such a pleasure!!!This is my 3rd Audi from your company, and I've NEVER had anything but a good experience with your staff members...From sales to servicing, the people I've dealt with have been professional, knowledgeable, helpful and courteous. I LOVE my Audi and I LOVE the folks at Jim Ellis!!! Thanks, Mike, Rick and Chris for always being so great!!!"

James & Marie Gilbert,

"....An asset to your sales team"

"Chris Lastinger went above & beyond in helping me find a new car - he made the whole experience a pleasure, which far exceeded my expectations. It was over 90 degrees both days we visited with Chris yet he remained PATIENT, calm, positive and fun! He has a great sense of humor which is sometimes an underestimated asset. We test drove several different cars & he acted as though I was the only one on the planet. I am very appreciative for his help and all the information he provided to help me make the right choice for me. He is an asset to your sales team. I am very happy with my new car! Thank you!"

A. Baye,

"...Exceeded my expectations in every way."

This is my fourth Audi from Jim Ellis. I have always had a good experience at Jim Ellis; on the sales side and also the service side. I leased my last Audi in May 2007 just a few weeks before moving to Miami. I never thought in 2010 I would be leasing my new Audi from Jim Ellis and having it shipped. Jeremy called me a month or so before my lease was up and when I told him I lived in Miami, he quickly offered to ship the car without any problems. Although, I hesitated at first I told him I'd shop my local dealerships and if I couldn't find what I wanted I would call back. Weeks went by and Jeremy followed up. I was becoming frustrated with the service and lack of salesmanship I was receiving from my local dealerships (Collection in Coral Gables, Championship Audi, and Prestige) and decided to give Jeremy a chance. He quickly delivered everything I needed and exceeded my expectations in every way. He was professional, kind, detailed, patient, possessed excellent communication skills, was knowledgeable about his product, and his confidence relieved my initial fears about leasing a car from another state that I would not see in advance."

Zayli Rodriguez,

"...courteous and attentive and kept me apprised of the progress of repairs"

The service I received was flawless and professional. I appreciated Linda Sisouphanh working around my schedule to set up an appointment and to ensure a loaner was available. Your service concierege, Reginald Batts, was very helpful in answering questions about my Audi and explained the check-in procedure. Ken Stamps was courteous and attentive and kept me apprised of the progress of repairs. Luka Vujnovic met me when I picked up my car to ensure everything was repaired satisfactorily. It is obvious that you have a great team and the entire service experience exceeded my expectations.

Jackson Dodsworth,

".....The employees know their job"

The employees know their job well, and expedite the problem and solution quickly. Because of the excellent, expedient service. I was issued a loaner Audi, and completely satisfied with this car and the time my car was repaired. As I said before, the service was excellent. The time was quick and efficient. The customer service rep, Ken, was very nice, polite and had everything under control in minutes. The problem evaluated and process for a loaner was handled quickly. The man in the loan dept. was very nice and I was in a loaner within minutes. Everyone involved did an excellent job. I love the Audi. It completely sold me itself. High quality and performance, and beauty. I don't think I would ever even look at another car. Good job, Audi and Audi dealership!

Beverly Chatham,

"...by far the best car-buying experience I have ever had"

This was by far the best car-buying experience I have ever had. This was my first time to visit your dealership, but from the minute I walked in the door, I was treated as if I were a valued long-time customer. I especially appreciate the fact that my salesman was able to personally show me the financial figures on the vehicle, rather than having to constantly go back and forth to the manager as most other car dealers do. It was so nice to feel respected rather than taken advantage of! I cannot say enough about how well I was treated, and what a pleasure David Drake and Rob Waggoner were to work with. Since the purchase, I've spoken with David on the phone a couple of times, and he's always been very polite and helpful. I love my new A3. I'm very pleased with the deal I received, and could not be any happier with the shopping experience. I will absolutely recommend you to family and friends, and plan to do business with you for many years in the future!

Jessica Rhodes,

".....What you expect from a premium brand"

"It is the third car that we bought from Patrick Wolff in three years and the first Audi for my wife. She was driving BMW before. He is doing a terrific job. We also liked the performance of your service department as well as the appearance of the whole dealership. It is what you expect from a premium brand. Just keep on going."

Patrick Weissgerber,